Frequently Asked Questions

REGISTRATION

HOW DO I CREATE AN ACCOUNT?

Click here to register by filling up your relevant information.

DO I NEED TO REGISTER BEFORE PLACING AN ORDER?

Yes. You need to register before placing an order. The registration process is fast, free and will save your time for future purchases.

WHY SHOULD I BECOME A REGISTERED USER?

It will be hassle-free as you are not required to re-enter your shipping or billing addresses every time you order online. Your order will be delivered to the registered address when you make a purchase, unless you direct us otherwise.

HOW DO I CHANGE MY ACCOUNT DETAILS?

You may change your details at My Account page.

I FORGOT MY PASSWORD. WHAT SHOULD I DO?

What you need to do is click Forget Password on the login page and enter your email to reset your password.

YOUR ORDER

HOW SOON WILL MY ORDER SHIP?

Most orders ship within three (3) business days of purchase date. Shipping times may vary due to availability of merchandise. Please note that orders will not be ship during weekends or holidays

DO YOU RESTOCK TITLES THAT ARE OUT OF STOCK? / CAN I ORDER TITLES THAT ARE OUT OF STOCK?

Yes, we do restock depending on the demand for the title(s) but you can have them especially re-ordered. Just drop us a line at hello@merch-addiction.com with the title and format (LP, CD, Tape) and we will get back to you with the pricing and availability. Do note that we require a deposit for confirmed orders.

CAN I ORDER A TITLE/PRODUCT THAT IS CURRENTLY NOT LISTED IN YOUR STORE?

Yes, you can. Our suppliers have a vast media catalogue. So, just drop us a line at hello@merch-addiction.com with the title and format (LP, CD, Tape) and we will get back to you with the pricing and availability. This includes band merchandise as well, such t-shirts, headwear etc. Do note that we require a deposit for confirmed orders

WHAT SHOULD I DO IF I HAVE PROBLEMS PLACING MY ORDER?

If you have a problem at any point please contact us at hello@merch-addiction.com

SHIPPING

WHAT ARE YOUR SHIPPING POLICIES?

We ship within 3 business days for titles/products that are in stock at our webstore. Special Order titles/products that are coming from our suppliers abroad will be shipped anytime between 7 – 21 working days. You will receive an email from us informing you of the status of the titles.

Our standard shipping is PosLaju for records, merch and accessories, and Pos Malaysia for the record sleeves (poly outer and paper inner sleeves). All orders are deemed fulfilled once they have been dispatched. An email with the tracking number for the order will be sent once it has been dispatched.

All our LPs are bubble wrapped and packed into new (i.e. not recycled) dedicated vinyl mailer boxes

WHAT ARE YOUR SHIPPING RATES?

Shipping rates will be shown in full before you confirm your order and will vary depending on item weight, value and delivery destination/postal service chosen.

WHICH COUNTRY DO YOU SHIP TO?

We ship worldwide EXCEPT ISRAEL.

Please email us at hello@merch-addiction.com for the payment options and shipping charges.

DO I NEED TO PAY INTERNATIONAL TAXES & DUTIES?

Yes. Your order may be subject to import duties and taxes, which are levied once shipment reaches your country. The general amount for the duties and taxes is 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which orders are being shipped.

We cannot control and is not responsible for any duties/ taxes applied to your orders. You are responsible to pay any additional custom clearance charges. Customs policies vary from country to country. Please contact your local custom office for further information. Please note that rare occasions custom agents may delay delivery of packages. By law, we must and declare all items at their full price and cannot alter the amount to reduce international custom fees.

If you refuse a shipment from Merch Addiction, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Merch Addiction. The amount will be deducted from your purchase refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping cots, the package will be abandoned and you will not be refunded.

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