Shipping Info

MALAYSIA SHIPPING INFORMATION

FREE STANDARD LOCAL SHIPPING

All shipping within Malaysia will be charged flat rate RM10. Purchase RM100 and above, delivery is FREE. You will receive your order from 3-5 working days [excluding weekends/ holidays] from the date of payment authorized and verified. Process may take up to two (2) days after verification as our Customer Service Representative need to review and process your order information for shipping. A shipping notification email will be sent to notify you of the tracking number and the courier service is used to ship your order.

SHIPPING RATE & DELIVERY

 SERVICE RATE DELIVERY TIME
 STANDARD SHIPPING  RM 10 1-3 WORKING DAYS

*Order will be shipped within 1-3 working days of ordering.

**Please note that the delivery time is based on estimation only. We do not guarantee the delivery dates.

INTERNATIONAL SHIPPING

INTERNATIONAL SHIPPING INFORMATION

Customs, import taxes, duties and collection fees may apply and vary according to the country. These charges are not inclusive in the order purchased and is solely bear by the customer. Any applicable fees will be due upon delivery.

You will receive your order from 7 – 10 working days [excluding weekends/ holidays] from the date payment is authorized and verified. Process may take up to two (2) days after verification as our Customer Service Representative need to review and process your order information for shipping. A shipping notification email will be sent to notify you of the tracking number and the courier service is used to ship your order.

WEIGHT CHARGES

Weight Charges
 0.1 – 0.5kg  USD20
 0.51kg – 1.5kg  USD30
 1.51kg – 2.5kg  USD40
 2.51 – 3.5kg  USD50
3.51kg – 5.0kg  USD60

* Orders will be ship within 3-7 working days of ordering.

** Please note that these are estimated delivery time only, thus, we do not guarantee delivery dates.

HOW TO FIND A DELIVERED PACKAGE

You will receive an email from us to notify you on the tracking number and courier partner that is used to deliver your order. Hence, you may log on to the stated courier service tracking page on their website and track your order accordingly with the provided tracking number.

If the tracking information states that your package was delivered, but you have yet to received, these are the suggested step you can pursue:

Other than yourself, who could receive the package? Do you live with family or roommates? Do you have neighbors or a doorman? Please check if they received the package. Was the package signed for? If so, do you recognize the name? Please ask them if they receive the package. Do you have a back or side door? Maybe you have a mailbox, mail room or receiving office? If so, the package may be there. Do you know our mail man or woman? If so, please ask them to confirm when and where the package is delivered.

Under the circumstances that you are still unable to locate your package, kindly contact our Customer Service Representative at hello@merch-addiction.com for further assistance.

 

MISSING TRACKING INFORMATION

Please allow at least one (1) working day after your order is shipped and notified via email for the tracking information to appear online. If the tracking information is not update, or the expected delivery date has passed, please contact our Customer Service Representative to further assist on your issue.